REFUND & CANCELLATION POLICY

Refund Policy

REFUND & CANCELLATION POLICY

Last Updated: June 18, 2026. Effective immediately.

1. Overview & Operating Entity

This Refund & Cancellation Policy governs all purchases and subscriptions made on the SageRank platform, operated by SageRank Software Solutions FZ-LLC, a Free Zone Limited Liability Company registered in Ras Al Khaimah, United Arab Emirates ("SageRank", "we", "us", or "our").

By subscribing to our services, making payments via Stripe or Paddle, or purchasing credit packs, you agree to the terms outlined in this policy.

2. Monthly Subscriptions Policy

Monthly subscriptions ( Starter, Pro, Sentinel, Ultimate) are billed in advance on a recurring monthly basis. You may cancel at any time via Account Settings (app.sagerank.io/settings). Upon cancellation, access continues until the end of your current monthly cycle. Monthly fees are strictly non-refundable.

3. Annual Subscriptions Policy

Annual plans ( Starter, Pro, ,390 Sentinel, ,790 Ultimate) are non-refundable upfront 12-month commitments offering a 20% discount (2 months free). To comply with global consumer standards (FTC & California ARL), SageRank sends an automated reminder email thirty (30) days prior to the annual renewal date. Cancellation takes effect at the end of the 12-month period, after which the account transitions to the free Discovery tier.

4. Typo Protection & Credit Refund Policy

SageRank enforces an automated Typo Protection Guarantee for scan credits:

• Eligible Refunds: 100% instant automated credit refund is credited to your credit bucket if an audit fails due to non-existent, unregistered, or invalid domains (NXDOMAIN / DNS resolution failures).
• Ineligible Operations: Scans executed against active, registered domains that respond with HTTP errors (e.g., 403 Forbidden, 500 Internal Error), server timeouts, rate limits, or WAF blocks are deemed consumed computing operations and are not refunded.
• Anti-Abuse Thresholds: Automated typo refunds are limited to five (5) automated refunds per billing cycle to prevent script abuse.

5. Statutory Consumer Rights (EU / UK / Australia / India)

Consumers in the EU and UK possess a statutory 14-day right of withdrawal, which is acknowledged as waived once digital scanning services commence upon user request. Nothing in this policy limits statutory guarantees under the Australian Consumer Law (ACL) or Indian Consumer Protection Act.

6. Contact & Billing Inquiries

SageRank Software Solutions FZ-LLC, Ras Al Khaimah, United Arab Emirates. For billing inquiries or invoice adjustments, contact billing@sagerank.io or legal@sagerank.io.